FAQ Category: Training and Webinars

All TEC webinars are in the Central time zone.

All you need to do is provide your BPI number when you register for the webinar, and then attend the live webinar. We will submit your attendance record to BPI for CEU eligibility.

RESNET will not grant you CEU’s for attending a TEC webinar because TEC is not a RESNET Training Provider.

Unfortunately, in order to grant you CEU’s, we have to have a record of your attendance. Since YouTube does not provide any sort of attendance record you cannot earn CEU’s by watching a video on YouTube.

We apologize for any technical glitches you may experience. If this happens please send an email to [email protected]. We might not be able to get you back into the webinar, however we may other options for you.

Due to our webinars becoming increasingly popular we had to add an attendee limit to our webinars. When you register for our webinar, and are subsequently approved, you can join the webinar, so long as it’s not full already. We are not able to “hold” a spot for you. If you try to join and receive a message that the webinar is full, please check the time. If it’s more than 30 minutes before the scheduled start time, then please try joining again no more than 30 minutes before the scheduled start time. If you try to join within that 30 minute window and receive a message that the webinar is full, please wait for a follow-up email. You should receive one within a day or two of the webinar. We apologize for any inconvenience this may cause you.

In order to receive CEU’s you have to login to the webinar using the same email address you registered with, that way Adobe Connect can record you attendance. If you don’t login then we have no record of your attendance, and neither does Adobe Connect, so you’ll be listed as having missed the webinar. Even if you email us saying you watched the webinar with a colleague, who was logged in, we have no recorded proof of that, so unfortunately we are unable to submit you to BPI for CEU’s. If you are trying to login and can’t access the webinar, and it’s no more than 30 minutes before the scheduled start time, please send an email to [email protected].

No, it’s not too late. If you forgot to provide your BPI number when you registered for the webinar, simply email it to [email protected] within 2 days of the webinar.

Once we upload the CEU submission data to BPI’s website it is BPI who determines if you receive CEU’s. If you do not receive CEU’s after attending one of our webinars, and you have already confirmed with us that your BPI number was submitted for CEU’s, you will need to contact BPI directly.

The ratio for live webinars is 1:1 (one CEU per one hour). So a one-hour long webinar will receive one BPI CEU. A two-hour long webinar will receive two BPI CEU’s. If it is an on-demand webinar the ratio is 2:1. So a one-hour long on-demand webinar will receive .5 BPI CEU’s. A two-hour long on-demand webinar will receive one BPI CEU.